Refund policy

Return & Exchange Policy

At LawnBotz™, we want you to love your robotic mowing experience. Because every property is unique—varying in tree cover, slope, and complexity—we believe the key to satisfaction is matching the right machine to the right lawn.

That is why we offer our signature 60-Day "Right Robot" Satisfaction Guarantee.

1. The LawnBotz™ 60-Day "Right Robot" Satisfaction Guarantee

If you consult with our experts before buying, we stand behind our recommendation. If the recommended mower doesn't work for your specific yard, we will exchange it for one that does.

How to Qualify

To be eligible for the 60-Day Right Robot Guarantee, you must meet the following three criteria:

  1. Expert Consultation: You must have submitted a Robot Recommendation Form (providing property details such as address, tree cover, and slope) and received a specific model recommendation from LawnBotz™ staff prior to placing your order.

  2. Purchase the Match: You must have purchased the specific model recommended by our team.

  3. Troubleshooting: If you encounter issues, you must allow LawnBotz™ support to assist you via phone, email, or video call to attempt to resolve the issue before requesting a return.

The Exchange Process

If we cannot get the mower to operate successfully on your property within 60 days of delivery:

  • Return Shipping: LawnBotz™ will provide a pre-paid shipping label to return the unit.

  • Store Credit: Once received and inspected, you will receive 100% store credit of the original purchase price to be applied toward a different robotic mower model.

    • Price Difference: If the new mower is less expensive, we will refund the difference. If the new mower is more expensive, you simply pay the difference.

    • Impossible Lawns: In the rare event that our experts determine no robotic mower we sell can successfully mow your property, a full refund to your original payment method may be issued at the sole discretion of LawnBotz™.

Condition Requirements

Under this guarantee, the mower may be returned in "used" condition, but it must meet these standards:

  • Clean & Complete: The unit must be free of mud and heavy debris. All original accessories, charging stations, power supplies, and manuals must be included.

  • No Damage: The unit must not show signs of physical damage, abuse, or abnormal wear and tear.

  • Account Unbinding (Critical): You must unbind/disconnect the robot from your user account (app) before shipping. If a robot is received still locked to your account, credit issuance will be delayed until it is released.

  • Note: The cost of any missing parts or repairs for physical damage will be deducted from your credit.

2. Standard 30-Day Return Policy

For purchases that do not qualify for the "Right Robot" Guarantee—including accessories, parts, or mowers purchased without (or against) our recommendation—our Standard Return Policy applies.

Return Window: You may request a return within 30 days of delivery.

Refund Amounts & Fees

  • Unopened Items: If the item is brand new, factory-sealed, and the box is unopened, you will receive a full refund of the purchase price.

  • Opened/Used Items: If the box has been opened or the mower has been used, a 20% restocking fee will be deducted from the refund amount. This fee covers the rigorous cleaning, testing, and "open box" devaluation of the unit.

Shipping Costs

  • The customer is responsible for all return shipping costs under the Standard Policy. We recommend insuring the package, as LawnBotz™ is not responsible for items lost or damaged in transit.

Condition Requirements

  • Account Unbinding: Mowers must be unbound from your user account/app.

  • Condition: Items must be free of physical damage. Charges for missing parts or damage will be deducted in addition to the restocking fee.

3. Final Sale & Non-Returnable Items

Certain items are excluded from both the "Right Robot" Guarantee and the Standard Return Policy. These items are considered Final Sale and are not eligible for return, exchange, or store credit under any circumstances.

Final Sale items include:

  • Clearance & Discontinued Products: Any item marked as "Clearance," "Closeout," "Discontinued," or "Final Sale."

  • Special Orders: Items that are not part of our standard stock and were specifically ordered for you.

  • Any other item explicitly marked "Final Sale - No Returns or Exchanges" on the product page or invoice.

4. How to Request a Return (All Policies)

Do not ship any items back without a valid Return Authorization (RA) number. Returns received without an RA number may be refused.

  1. Contact Us: Email support@lawnbotz.shop or call us to initiate a return request.

  2. Troubleshooting (if applicable): If you are claiming the "Right Robot" Guarantee, our team will schedule a support session to attempt to resolve the issue first.

  3. Receive RA: If a return is necessary, we will issue an RA number (and a shipping label if you qualify for the Guarantee).

  4. Pack & Ship: Pack the item securely in its original packaging. Write the RA number clearly on the shipping label (do not write on the box itself).